Privacy Policy

Last updated: 1/17/2026

1. Introduction

MoonMiles Labs Ltd. (“MoonMiles”, “we”, “us”, “our”) provides earn experiences, games, and rewards. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Services.

2. Contact

Email: support@moonmiles.io

3. Scope

This Policy covers information we process via our websites, apps, games, offerwalls, surveys, chat/support, and social channels. Third-party offer providers and payment processors have their own policies—please review them separately.

4. Information We Collect

  • Account Data: username, email, password hash, referral code, profile info.
  • Verification Data (if required): phone number, SMS codes, government ID, selfie, age/residency proof.
  • Usage & Device Data: IP, device/browser, OS, locale, timestamps, pages/events, crash logs, referral/UTM.
  • Activity & Earn Data: task/survey completions, offerwall events (from providers such as Revu Universe and Lootably), anti-fraud signals, Coins/XP/Credits balances, rewards redemptions.
  • Payments: limited billing metadata from processors (we don’t store full card numbers).
  • Comms: support chats, emails, feedback, preferences.
  • Cookies: see our Cookie Policy.

5. How We Use Information

  • Provide and secure the Services; authenticate users; process activity and Rewards.
  • Detect and prevent fraud/abuse, multi-accounting, policy violations.
  • Verify eligibility and comply with AML/KYC or sanctions screening where required.
  • Improve product performance, run analytics/metrics, develop new features.
  • Communicate service updates, security alerts, and transactional emails.
  • Send marketing (where permitted) and honor opt-outs.
  • Comply with legal obligations and enforce our Terms.

6. Legal Bases (GDPR/UK GDPR)

  • Contract
  • Legitimate Interests
  • Consent (e.g., certain cookies/marketing)
  • Legal Obligation

7. Sharing & Disclosures

  • Service Providers: hosting, analytics, support, payments, identity verification, anti-fraud.
  • Offer/Survey Partners: attribution & validation, including Revu Universe and Lootably.
  • Compliance & Safety: regulators, law enforcement, auditors as required.
  • Corporate Transactions: merger, acquisition, financing, or asset sale.

8. International Transfers

Where required, we use safeguards such as Standard Contractual Clauses.

9. Retention

We retain data for as long as needed for the purposes above, then minimize/anonymize where possible.

10. Your Rights

Depending on your location you may access, correct, delete, restrict, port, object, or withdraw consent. Contact support@moonmiles.io. We may request proof of identity.

11. Marketing Preferences

Unsubscribe anytime via email footer or by contacting us. Transactional/security notices may still be sent.

12. Children

Not for children under 13 (or higher local threshold). If you believe a child provided data, contact us to remove it.

13. Security

We use reasonable technical/organizational measures; no system is 100% secure.

14. Do Not Track

Our Services do not currently respond to DNT signals.

15. Changes

We may update this Policy and post the new date; material changes will be notified where required.

16. Contact

Email support@moonmiles.io.